Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Filter:AllOpenResolvedClosedUnanswered
Problem with injection code
Closedjohnite answered 2 years ago asked 2 years ago • 
414 views1 answers0 votes
Not working at all in squarespace
Closedjohnite answered 2 years agoJessica asked 2 years ago
345 views1 answers0 votes
Not working at all in squarespace
Closedjohnite answered 2 years agoJessica asked 2 years ago
359 views1 answers0 votes
Image captions (English and German)
Closedjohnite answered 2 years agoLuke asked 2 years ago • 
533 views1 answers0 votes
doule images showing in shopify
Closedjohnite answered 2 years agoalain asked 2 years ago • 
487 views1 answers0 votes
Home page – slideshow not showing pictures on English side shopify
Closedjohnite answered 2 years agoalain asked 2 years ago • 
994 views1 answers0 votes
Solving issues
Closed answered 3 years agoAkna asked 3 years ago • 
452 views1 answers0 votes
My Multilingualizer is not working at all
Closed answered 3 years ago asked 3 years ago • 
472 views1 answers0 votes
Loading problem in Squarespace, burger showing and not responding
ClosedPierre-Alexandre asked 3 years agoPierre-Alexandre asked 3 years ago • 
361 views0 answers0 votes
Not translating product titles on collection pages – shopify
ClosedElizabeth asked 3 years agoElizabeth asked 3 years ago • 
457 views0 answers0 votes
Links in Squarespace not displaying correctly
Closed answered 3 years agoLance asked 3 years ago • 
432 views1 answers0 votes
Dave, are you still with Multilingualizer?
Closed answered 3 years agoKen asked 3 years ago • 
552 views1 answers0 votes
Shopify : Languages (4 of them) do not appear in the hard part of my theme.
ClosedDave Hilditch answered 3 years agoMatina asked 3 years ago
399 views1 answers0 votes
So, how do we get anchor links to work with the multilingualizer?
ClosedDaniel asked 3 years agoDaniel asked 3 years ago
415 views0 answers0 votes
Somehow it is not working
ClosedWael answered 3 years agoWael asked 3 years ago • 
721 views3 answers2 votes
Brine template hard-coded translations
ClosedMark asked 3 years agoMark asked 3 years ago • 
452 views0 answers0 votes
European Cookie
ClosedUlrich asked 3 years agoUlrich asked 3 years ago
499 views0 answers0 votes
domain synonyms
ClosedFlorent asked 3 years agoFlorent asked 3 years ago • 
714 views0 answers1 votes
Hi
ClosedOrian asked 3 years agoOrian asked 3 years ago • 
540 views0 answers0 votes