fbpx
Skip to content
Questions & AnswersCategory: QuestionsMulticurrencylizer Not Working|No support
Anel Mata asked 3 years ago

Hello, 

At the end of December, I've subscribed to the pro monthly version of the multicurrencylizer as in the video that you guys have on your website shows a different outcome to the product than what I got. I’ve been trying to follow the instructions on this link https://www.multilingualizer.com/product/multicurrencyalizer/. But I did not receive a file to download with the code when I subscribed to the pro version. I tried using the generated code from my account but it will not look nothing like the currency converter shown on the video of this link https://www.multilingualizer.com/product/multicurrencyalizer/. It will show as one currency only, even though I chose to have four currencies in total, and it will open a page (similar to the free version) when I click on it. 

I want my customers to be able to hover across the options and to select and have results immediately without a selection page opening every time-as shown on the video displayed on your website-. I've been very patient about all this situation even though your support service is not good, very hard to contact you guys. I tried twitter, reporting it as a bug and the only reply that I got was from Dave on Facebook who told this was an older version that was going to be implemented back on the 13th-15th of January 2021. So I waited and waited, I've been asking for updates all week and nothing. I would like a solution or a refund.

Thanks,

Anel

Sverre Ryland Glomnes replied 3 years ago

Same problem here…….

MS replied 3 years ago

We have exactly the same issue and really need to have this resolved. I have emailed Dave Hilditch last week, no reply yet although he does ask on his site to give him 7 days to respond. It’s been 6 days today, so we’ll see how this pans out…

1 Answers
Dave Hilditch Staff answered 3 years ago

I’ve updated the config screen so pro users can now hide the popover and you can revert to this previous style of currency selector.

https://i.imgur.com/YkjKk2I.png

https://i.imgur.com/4vTdRLd.png

Note: There is also a technique for pro users to add the currency selector into a menu if you wish:

https://www.multilingualizer.com/question/multicurrencyalizer-drop-down-menu-to-list-currencies/

MS replied 3 years ago

Thank you, Dave, much appreciated!

We use cookies

We use cookies for various things on our site, including our on-site chat bubble (if you use it), our comment forms (if you use them) and for session handling (if you log in).

Other than that, we use cookies to identify where traffic came from to help us understand which traffic turns into sales, we use a cookie for Google Analytics traffic analysis and we use a cookie to customise adverts for our own products we think you'll be interested in.

You can read more detail in our privacy policy page. Please click 'Accept' or 'Decline' to continue.