Support Alteration
Hi – It’s just come to my attention that Jira has been failing to forward me emails.
I’ve now killed the Jira service and over the next few days will implement a proper replacement, one I’ve found works really very well on my other sites.
It’s a single ticketing system, meaning email + support tickets both go in there – I’ll gradually remove the Q&A system too.
This ticketing system makes it far easier for me to respond as the vast majority of questions I receive have already been answered in the past – this ticketing system allows me to generate a FAQ as I respond and respond with that FAQ. Then in future, when the same question is asked, hopefully the user will see the FAQ (it detects similar answers already asked when users are writing their questions) and avoid asking the same question again.
If they do, and it’s covered by a FAQ, it’s a button click for me to respond with that FAQ.
In the meantime, if any of you require urgent support that has not been solved by the troubleshooting sections or the old Q&A, I have modified the [email protected] email address to come directly to me instead of to Jira.
I apologise for the sloppy support the past few weeks. I am making moves to fix, as described above.
October 15, 2017 @ 4:46 pm
Dear Dave,
I don’t understand the step (6) for installing the multilingualizer in shopify. Step 6 said: “Add a new menu item for each language and instead of a normal URL link, enter: javascript:languageClicked(0); or javascript:languageClicked(1); and so on and this will let users change languages”.
Could you be more precise please? Where should I add a menu item?
November 2, 2017 @ 2:13 pm
From your Shopify admin, go to Online Store > Navigation.
On the Navigation page, click the title of the menu that you want to edit.
Click Add menu item.
Enter a title for the menu item. This title will be displayed in the menu.
Click the Link field, and enter javascript:languageClicked(0); as the URL.
October 20, 2017 @ 12:29 am
Are there any updates to this? I’ve submitted questions to [email protected], Q&A and even in a review, but I have yet to get any kind of response. It’s rather frustrating!
November 2, 2017 @ 2:12 pm
Hi Phil – can you confirm you have been supported now? I believe I’ve solved all issues emailed to me and I’ve now created a facebook page to make it easier to get in touch directly.
November 2, 2017 @ 2:17 pm
Hi – I’ve added a troubleshooting guide here on the site – the multicurrencyalizer is very stable, but there was an issue discovered where some Squarespace templates were not including jQuery. If you look on this page, you’ll find troubleshooting on this page above the reviews.
November 2, 2017 @ 2:20 pm
Sorry I missed this one – I do not see the issue you are describing.
For me, everything is translated correctly on your page.
Please note the troubleshooting section regarding ‘Cover Pages’ – Squarespace treats cover pages as a completely separate area of your site. So you need to install the code twice if you are using a cover page, once in Settings->Advanced->Code Injection and once in the cogwheel->settings->advanced for the cover page.