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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Multicurrencyalizer — Drop-down menu to list currencies
OpenMarla Noriega asked 4 days agoMarla Noriega asked 4 days ago • 
4 views0 answers0 votes
UMSO: Supported platform?
OpenPatricia Messinger-Brunot asked 1 month ago asked 1 month ago • 
25 views0 answers0 votes
Colour # not changing and AED no symbol
OpenAnna mckeown asked 1 month agoAnna mckeown asked 1 month ago • 
24 views0 answers0 votes
How do I deactivate and cancel my account?
OpenSarah Devika Sumnauth asked 1 month agoSarah Devika Sumnauth asked 1 month ago • 
27 views0 answers0 votes
Squarespace: Filters not working
OpenFlavia Monechi asked 1 month ago asked 1 month ago
29 views0 answers0 votes
Squarespace: Checkbox on Contact form not working
OpenHannah Dossary asked 2 months ago asked 2 months ago • 
33 views0 answers0 votes
Trouble with language-specific Homepages on Squarespace
OpenWilliam asked 2 months ago asked 2 months ago • 
47 views0 answers0 votes
Multicurrencyalizer — Drop-down menu to list currencies
AnsweredMS commented 2 months agoMS asked 2 months ago
104 views1 answers0 votes
Multicurrencylizer Not Working|No support
AnsweredMS commented 2 months agoAnel Mata asked 6 months ago • 
142 views1 answers0 votes
Language Code
OpenMS answered 2 months ago asked 3 months ago • 
80 views2 answers0 votes
Can I use the same logic on product detail pages on Squarespace as part of my ecommerce
AnsweredDave Hilditch answered 2 months ago asked 3 months ago • 
56 views1 answers0 votes
Multicurrencyalizer not updating price with variation selection – Squarespace
OpenDave Hilditch commented 2 months agoLydia Jackson asked 2 months ago • 
62 views0 answers0 votes
Using during Squarespace site build, prior to going live?
AnsweredDave Hilditch answered 2 months ago asked 2 months ago • 
50 views1 answers0 votes
Currency Rounding
AnsweredDave Hilditch answered 3 months ago asked 3 months ago • 
88 views1 answers0 votes
USD price doesnt reflect the current exchange rate
AnsweredChizoba Anyiam commented 3 months agoChizoba Anyiam asked 3 months ago • 
72 views1 answers0 votes
Menu Not Translating on Squarespace 7.1 – Second Language Not Displaying
OpenMcDingus answered 3 months ago asked 3 months ago • 
66 views1 answers0 votes
Is there a way to change the dots syntax to some other less-used characters?
OpenJeff Miller asked 4 months agoJeff Miller asked 4 months ago • 
60 views0 answers0 votes
Mulitlingualizer with Squarespace forms
OpenAndreas Schoepf answered 4 months agoAndreas Schoepf asked 4 months ago • 
84 views1 answers0 votes

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