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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

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Requesting Refund
OpenGreg Heller asked 4 weeks ago asked 4 weeks ago • 
25 views0 answers0 votes
Squarespace 7.1
OpenFlorent asked 4 weeks agoFlorent asked 4 weeks ago • 
17 views0 answers0 votes
Premium Organic traffic
OpenManuelAtrog asked 1 month ago asked 1 month ago • 
18 views0 answers0 votes
Ready for Passion?
OpenWilliewosTe asked 2 months ago asked 2 months ago • 
31 views0 answers0 votes
Download this for $0 before midnight
OpenDavidNop asked 2 months ago asked 2 months ago • 
49 views0 answers0 votes
A Letter from Barrister David Gomez Gonzalez
OpenDanielIncum asked 2 months ago asked 2 months ago • 
59 views0 answers0 votes
Multilingualizer not working with Squarespace blog posts
OpenPierre-Mathieu Chayer commented 2 months ago asked 1 year ago • 
345 views0 answers0 votes
Order
OpenAnnette Heinz asked 3 months agoAnnette Heinz asked 3 months ago • 
54 views0 answers0 votes
Extra space appears above 2nd language when hyperlink is present
Opentheresa commented 3 months agoVincent asked 3 years ago • 
399 views1 answers0 votes
Spacing problems persist
Answeredtheresa commented 3 months agoTheodore Kogan asked 4 years ago • 
737 views1 answers0 votes
Using the CSS language class to change logo per language
Openmedscoops answered 3 months ago asked 4 months ago • 
63 views1 answers0 votes
Different links depending on the language
AnsweredDave Hilditch answered 4 months agoJorge asked 3 years ago • 
618 views2 answers1 votes
Squarespace, translating all in contact form and product price "from"
AnsweredDave Hilditch answered 5 months ago asked 5 months ago • 
97 views1 answers0 votes
Squarespace, translating all in contact form and product price "from"
AnsweredDave Hilditch answered 5 months ago asked 9 months ago • 
166 views1 answers1 votes
Squarespace problems
Openarno auer asked 5 months ago asked 5 months ago • 
92 views0 answers0 votes
javascript-and-markdown-blocks-in-squarespace
AnsweredDave Hilditch answered 6 months ago asked 6 months ago • 
109 views1 answers0 votes
Main Language
OpenIvan Souza asked 6 months ago asked 6 months ago • 
101 views0 answers0 votes
Multilingualizer help
OpenDaniel Mizrahi asked 6 months ago asked 6 months ago • 
83 views0 answers0 votes
Squarespace site already has custom js: will multilingualizer work?
OpenStephane asked 6 months ago asked 6 months ago • 
94 views0 answers0 votes
Question
OpenDaniel asked 6 months ago asked 6 months ago • 
91 views0 answers0 votes
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