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Questions & AnswersCategory: QuestionsWhy website not working Why ?
suffian.ahmed asked 6 years ago

Dear Sir,

One of my website is not working since some many days, nothing is coming in my page and its just white blank pages.

I tried re-adding the new script from my account but still no success.

URL - http://themedilifehealthcare.com/

I tried both http & https for my website by adding new script but still no results.

If i removed your script its shows both English + Arabic Translation in one short, and whenever i add your script its failing translation or hiding respectively. Why ?

Even i have not got any updates regarding your script glitches and failing notice so that we will be prepared in advance. Need your newsletters to your valuable customers for better planning, Please.

I will share my old code & new code and the following links for better understanding please.

[script viewable by admins only]

---------------------------------------------------------------

The above highlited scripts in red color with some version  //www.multilingualizer.com/mlcode/multilingualizer.js?v=3.91  what is the difference between version v=3.9.1 or 3.9.2

I have purchase full license using my primary email id - [email redacted] and Order #10019 was placed on December 9, 2017 and is currently Completed.

Need your fixes at the earliest and share the code, its urgent and important.
 
I come up with this links under you forum too
 
https://www.multilingualizer.com/question/urgent-translation-stopped-on-our-public-website/
 
Recently I was getting your icon in my webstie - https://www.multilingualizer.com/question/multilingualizer-icon-and-link-on-my-website/

You said it got fixed but where ?

Waiting for your quick reply, It's urgent and important, please.

Regards
Suffian Ahmed

suffian.ahmed replied 6 years ago

Please fix this ASAP, Waiting for your quick reply.

suffian.ahmed replied 6 years ago

Hello Sir, Any updates on this one, please…

1 Answers
Dave Hilditch Staff answered 6 years ago

Hi – you have included the Multilingualizer script on your site multiple times. Please remove all the extra versions.
The safest way is to log into your https://www.multilingualizer.com/my-account/ page and regenerate your code. Remove all existing code then paste in the ONE version.
If you add the Multilingualizer multiple times, unpredictable results will occur.

Dave Hilditch replied 6 years ago

To clarify, for others searching for ‘white screen’ issues, there was a separate and unrelated bug that may have affected you – that bug involved the white screen happening when users clicked ‘external links’. That bug has been fixed.

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