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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
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OpenManuel asked 5 days agoManuel asked 5 days ago • 
9 views0 answers0 votes
Multicurrencyalizer not working on squarespace
OpenAndrew McNamara asked 2 weeks agoAndrew McNamara asked 2 weeks ago • 
15 views0 answers0 votes
Multicurrency still only showing 3 currencies
OpenSal Naidu answered 3 weeks agoSal Naidu asked 3 weeks ago • 
29 views1 answers0 votes
Installing Multilingualizer – Codes to put on the Backend
OpenPeter Adesokan asked 2 months ago asked 2 months ago • 
29 views0 answers0 votes
Switch language in email placeholder
OpenDave Hilditch commented 2 months agotheresa asked 2 months ago • 
75 views4 answers0 votes
Do you have a money back guarantee?
OpenMichel Nauwelaers asked 3 months ago asked 3 months ago • 
43 views0 answers0 votes
Multicurrencyalizer — Drop-down menu to list currencies
OpenMarla Noriega asked 3 months agoMarla Noriega asked 3 months ago • 
51 views0 answers0 votes
How to install Multilingualizer in WordPress and enable the language selector?
OpenGlenn Ang asked 3 months agoGlenn Ang asked 3 months ago • 
79 views0 answers0 votes
UMSO: Supported platform?
OpenPatricia Messinger-Brunot asked 4 months ago asked 4 months ago • 
70 views0 answers0 votes
Colour # not changing and AED no symbol
OpenAnna mckeown asked 4 months agoAnna mckeown asked 4 months ago • 
63 views0 answers0 votes
How do I deactivate and cancel my account?
OpenSarah Devika Sumnauth asked 4 months agoSarah Devika Sumnauth asked 4 months ago • 
66 views0 answers0 votes
Squarespace: Checkbox on Contact form not working
OpenHannah Dossary asked 4 months ago asked 4 months ago • 
82 views0 answers0 votes
Trouble with language-specific Homepages on Squarespace
OpenWilliam asked 5 months ago asked 5 months ago • 
90 views0 answers0 votes
Multicurrencylizer Not Working|No support
AnsweredMS commented 5 months agoAnel Mata asked 9 months ago • 
195 views1 answers0 votes
Language Code
OpenMS answered 5 months ago asked 5 months ago • 
116 views2 answers0 votes
Can I use the same logic on product detail pages on Squarespace as part of my ecommerce
AnsweredDave Hilditch answered 5 months ago asked 6 months ago • 
88 views1 answers0 votes
Multicurrencyalizer not updating price with variation selection – Squarespace
OpenDave Hilditch commented 5 months agoLydia Jackson asked 5 months ago • 
100 views0 answers0 votes
Using during Squarespace site build, prior to going live?
AnsweredDave Hilditch answered 5 months ago asked 5 months ago • 
79 views1 answers0 votes

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