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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Filter:AllOpenResolvedClosedUnanswered
Translation in footer only working correctly on some pages??
AnsweredDave Hilditch answered 8 years agoThomas asked 8 years ago • 
990 views1 answers1 votes
Unwanted space in translations
AnsweredDave Hilditch answered 8 years agoMathias asked 8 years ago • 
1098 views1 answers0 votes
How to change password in my multilingualizer account?
AnsweredDave Hilditch answered 8 years agoDuncan asked 8 years ago • 
1015 views1 answers0 votes
Trouble with some hard-coded words
ResolvedThomas asked 8 years agoThomas asked 8 years ago • 
956 views0 answers0 votes
Somehow it is not working
ClosedWael answered 8 years agoWael asked 8 years ago • 
1608 views3 answers2 votes
Multiple Flags for the same language
AnsweredDave Hilditch answered 8 years agoLeah asked 8 years ago • 
1062 views1 answers0 votes
Problems with Payment
AnsweredDave Hilditch answered 8 years ago asked 8 years ago • 
1086 views1 answers0 votes
Extension code
Resolvedinfo7 asked 8 years agoinfo7 asked 8 years ago
857 views0 answers0 votes
Just need help installing
Resolvedlisbet asked 8 years agolisbet asked 8 years ago
589 views0 answers0 votes
Roll down menus appearing twice
AnsweredDave Hilditch answered 8 years agoLiliana asked 8 years ago • 
1113 views1 answers0 votes
Brine template hard-coded translations
ClosedMark asked 8 years agoMark asked 8 years ago • 
972 views0 answers0 votes
icons in the squarespace menu
Resolvedinfo7 asked 8 years agoinfo7 asked 8 years ago
839 views0 answers0 votes
European Cookie
ClosedUlrich asked 8 years agoUlrich asked 8 years ago
782 views0 answers0 votes
European Cookie Notice
AnsweredDave Hilditch answered 8 years agoUlrich asked 8 years ago • 
1257 views1 answers0 votes
spacing problems
AnsweredDave Hilditch answered 8 years agoJoachim asked 8 years ago • 
1304 views1 answers0 votes
domain synonyms
ClosedFlorent asked 8 years agoFlorent asked 8 years ago • 
1326 views0 answers1 votes
Hi
ClosedOrian asked 8 years agoOrian asked 8 years ago • 
1086 views0 answers0 votes
Several significant issues with multilingualizer working on my site!
ClosedTheodore Kogan asked 8 years agoTheodore Kogan asked 8 years ago • 
1063 views0 answers0 votes
SQUARESPACE – problem adding a new language (on a site with already 3 languages)
AnsweredDave Hilditch answered 8 years agoFabien asked 8 years ago • 
1154 views1 answers0 votes
problem checkout button squarespace website
ClosedPauline asked 8 years agoPauline asked 8 years ago • 
1388 views0 answers0 votes

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