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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Filter:AllOpenResolvedClosedUnanswered
Shopify : Languages (4 of them) do not appear in the hard part of my theme.
ClosedDave Hilditch answered 5 years agoMatina asked 5 years ago
723 views1 answers0 votes
Language Selector place
ResolvedDave Hilditch answered 5 years agoAnne asked 5 years ago • 
977 views1 answers0 votes
So, how do we get anchor links to work with the multilingualizer?
ClosedDaniel asked 5 years agoDaniel asked 5 years ago
724 views0 answers0 votes
How to change banner image with language change?
AnsweredDave Hilditch answered 5 years agoDaniel asked 5 years ago • 
1146 views2 answers0 votes
Both languages show up
ResolvedDave Hilditch answered 5 years agoEsther asked 5 years ago • 
1005 views1 answers0 votes
Testing the automatic language detection in your browser??
AnsweredDave Hilditch answered 5 years agoSam asked 5 years ago
4419 views1 answers0 votes
Not working in Squarespace
AnsweredDave Hilditch answered 5 years ago asked 5 years ago • 
1119 views1 answers0 votes
SquareSpace – code block – input placeholder
AnsweredDave Hilditch answered 5 years agoCarl asked 5 years ago
992 views2 answers0 votes
Translation for date
AnsweredDave Hilditch answered 5 years agoinfo7 asked 5 years ago
893 views1 answers0 votes
How to place full stop at the end of sentence?
AnsweredDave Hilditch answered 5 years agoDaniel asked 5 years ago
865 views1 answers0 votes
Lightbox Form
ResolvedDave Hilditch answered 5 years agoDavina asked 5 years ago • 
823 views1 answers0 votes
How do I change my domain?
AnsweredDave Hilditch answered 5 years agoBrian asked 5 years ago • 
944 views1 answers3 votes
Squarespace Product titles and tags
AnsweredDave Hilditch answered 5 years agoHeidi asked 5 years ago • 
1078 views1 answers0 votes
Squarespace – display issue on one page
AnsweredDave Hilditch answered 5 years agoFabien asked 5 years ago
653 views1 answers0 votes
Translation not working on nested pages.
ResolvedDave Hilditch answered 5 years agoJUSTIN asked 5 years ago • 
809 views1 answers0 votes
Problem with loading multilingulizer script via https
AnsweredDave Hilditch answered 5 years agoStefan asked 5 years ago • 
1109 views1 answers0 votes
Bulleted Lists
AnsweredDave Hilditch answered 5 years agoLeah asked 5 years ago • 
1153 views1 answers0 votes
How do I apply the code so that only some of my pages see the language selector?
AnsweredDave Hilditch answered 5 years agoSam asked 5 years ago • 
860 views1 answers0 votes
Translation in footer only working correctly on some pages??
AnsweredDave Hilditch answered 5 years agoThomas asked 5 years ago • 
774 views1 answers1 votes

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