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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Problems with Payment
AnsweredDave Hilditch answered 6 years ago asked 6 years ago • 
931 views1 answers0 votes
Extension code
Resolvedinfo7 asked 6 years agoinfo7 asked 6 years ago
754 views0 answers0 votes
Just need help installing
Resolvedlisbet asked 6 years agolisbet asked 6 years ago
493 views0 answers0 votes
Roll down menus appearing twice
AnsweredDave Hilditch answered 6 years agoLiliana asked 6 years ago • 
922 views1 answers0 votes
Brine template hard-coded translations
ClosedMark asked 6 years agoMark asked 6 years ago • 
777 views0 answers0 votes
icons in the squarespace menu
Resolvedinfo7 asked 6 years agoinfo7 asked 6 years ago
717 views0 answers0 votes
European Cookie
ClosedUlrich asked 6 years agoUlrich asked 6 years ago
693 views0 answers0 votes
European Cookie Notice
AnsweredDave Hilditch answered 6 years agoUlrich asked 6 years ago • 
1067 views1 answers0 votes
spacing problems
AnsweredDave Hilditch answered 6 years agoJoachim asked 6 years ago • 
1108 views1 answers0 votes
domain synonyms
ClosedFlorent asked 6 years agoFlorent asked 6 years ago • 
1133 views0 answers1 votes
ClosedOrian asked 6 years agoOrian asked 6 years ago • 
894 views0 answers0 votes
Several significant issues with multilingualizer working on my site!
ClosedTheodore Kogan asked 6 years agoTheodore Kogan asked 6 years ago • 
875 views0 answers0 votes
SQUARESPACE – problem adding a new language (on a site with already 3 languages)
AnsweredDave Hilditch answered 6 years agoFabien asked 6 years ago • 
904 views1 answers0 votes
problem checkout button squarespace website
ClosedPauline asked 6 years agoPauline asked 6 years ago • 
1100 views0 answers0 votes
Squarespace Image Blocks – I tried following instructions but not getting results.
AnsweredDave Hilditch answered 6 years agoSteve asked 6 years ago • 
1081 views2 answers0 votes
Dave, are you still with Multilingualizer?
ClosedKen asked 6 years agoKen asked 6 years ago • 
895 views0 answers0 votes
Multilingualiser does not show language tags on homepage
ClosedLukas asked 6 years agoLukas asked 6 years ago
1202 views0 answers0 votes
Français (0) English (1)
Resolvedinfo7 asked 6 years agoinfo7 asked 6 years ago
609 views0 answers0 votes

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