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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Get active language method
Resolved answered 7 years agoStefan asked 8 years ago • 
1100 views1 answers2 votes
add dot at the end of a sentence
Resolved answered 7 years agoHadrien asked 8 years ago • 
1279 views1 answers0 votes
Contact Info for refund
Resolved answered 7 years agoFernando asked 7 years ago • 
1075 views2 answers0 votes
Display different videos in each language
Resolved answered 7 years agoMarcel asked 8 years ago • 
1314 views1 answers3 votes
Font size reduced on banners due to looong..trandletad..texts – Squarespace
ResolvedCsaba answered 7 years agoCsaba asked 7 years ago • 
1446 views1 answers0 votes
Hi Dave, can you help me code the translation of hardcode text in newsletter form fields (squarespace)?
Resolved answered 7 years agoPhilippe asked 7 years ago • 
1827 views1 answers0 votes
Custom font
ResolvedDave Hilditch answered 7 years agosuad asked 7 years ago • 
1161 views1 answers0 votes
Cover page fail on squarespace "five" template
ResolvedCsaba asked 7 years agoCsaba asked 7 years ago • 
1045 views0 answers0 votes
Multiple website with the license for 5 websites
Resolved answered 7 years agoStefan asked 8 years ago • 
1064 views1 answers0 votes
ADDING A WEBSITE
Resolved answered 7 years agoSantiago asked 8 years ago • 
958 views1 answers0 votes
Script does not run when a post is opened in a new tab / Weird line breaks
ResolvedBora answered 7 years agoBora asked 8 years ago • 
1019 views2 answers0 votes
Cover page fail on squarespace "five" template
ResolvedJohnny answered 8 years agoJohnny asked 8 years ago • 
1354 views1 answers0 votes
Doesn't translate in metafields2 plugin
Resolved answered 8 years agoDaniel asked 8 years ago • 
1121 views1 answers0 votes
Many text doesn't show in french.
Resolvedbobby answered 8 years agobobby asked 8 years ago • 
1498 views3 answers0 votes
Shopify setup
ResolvedDave Hilditch answered 8 years agoDimitrije asked 8 years ago • 
1220 views1 answers1 votes
Disable language auto-detection
Resolved answered 8 years agoEino asked 8 years ago • 
1147 views1 answers0 votes
Multilingualizer v3.5 extremely slow on mobile devices
Resolved answered 8 years agoFelix asked 8 years ago • 
993 views1 answers0 votes
both languages always shown in default language,
Resolved answered 8 years agoBram asked 8 years ago • 
1288 views3 answers1 votes
Spacing problem with hyperlinks
ResolvedVincent asked 8 years agoVincent asked 8 years ago • 
904 views0 answers0 votes

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