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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersCategory: Questions
Not translating product titles on collection pages – shopify
ClosedElizabeth asked 8 years agoElizabeth asked 8 years ago • 
1792 views0 answers0 votes
Navigation collapses to mobile navigation icon
Resolved answered 8 years agoAndrew asked 8 years ago • 
991 views1 answers1 votes
Anchor links not working with extension script.
Answered answered 8 years agoDaniel asked 8 years ago • 
1557 views1 answers0 votes
Contact form auto translate
Resolved answered 8 years ago asked 8 years ago • 
1298 views1 answers0 votes
Shopify twitter feed not showing and site very slow
Resolved answered 8 years agoNuno asked 8 years ago • 
1120 views1 answers0 votes
floating language selector not bold
Answered answered 8 years agoHadrien asked 8 years ago • 
992 views1 answers0 votes
Links in Squarespace Twitter Block not displaying correctly
Answered answered 8 years agoMorgan asked 8 years ago • 
1508 views1 answers0 votes
Blog display problem on mobile view (Squarespace Haute template)
Resolved answered 8 years agoRomain asked 8 years ago • 
1177 views1 answers0 votes
Get active language method
Resolved answered 8 years agoStefan asked 8 years ago • 
1133 views1 answers2 votes
add dot at the end of a sentence
Resolved answered 8 years agoHadrien asked 8 years ago • 
1313 views1 answers0 votes
Contact Info for refund
Resolved answered 8 years agoFernando asked 8 years ago • 
1098 views2 answers0 votes
Display different videos in each language
Resolved answered 8 years agoMarcel asked 8 years ago • 
1333 views1 answers3 votes
Font size reduced on banners due to looong..trandletad..texts – Squarespace
ResolvedCsaba answered 8 years agoCsaba asked 8 years ago • 
1486 views1 answers0 votes
Hi Dave, can you help me code the translation of hardcode text in newsletter form fields (squarespace)?
Resolved answered 8 years agoPhilippe asked 8 years ago • 
1858 views1 answers0 votes
Custom font
ResolvedDave Hilditch answered 8 years agosuad asked 8 years ago • 
1194 views1 answers0 votes
Cover page fail on squarespace "five" template
ResolvedCsaba asked 8 years agoCsaba asked 8 years ago • 
1080 views0 answers0 votes
Multiple website with the license for 5 websites
Resolved answered 8 years agoStefan asked 8 years ago • 
1095 views1 answers0 votes
Resolved answered 8 years agoSantiago asked 8 years ago • 
991 views1 answers0 votes
Script does not run when a post is opened in a new tab / Weird line breaks
ResolvedBora answered 8 years agoBora asked 8 years ago • 
1048 views2 answers0 votes
Problems with font awesome icon and loading screen
Open answered 8 years agoJames asked 8 years ago • 
1421 views2 answers0 votes

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