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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersCategory: Questions
Price of Multicurrencyalizer
OpenKrista Jewett asked 8 months ago asked 8 months ago • 
105 views0 answers0 votes
Hide M-bubble ad in the lower left
OpenManuel asked 8 months agoManuel asked 8 months ago • 
95 views0 answers0 votes
Multicurrencyalizer not working on squarespace
OpenAndrew McNamara asked 9 months agoAndrew McNamara asked 9 months ago • 
108 views0 answers0 votes
Multicurrency still only showing 3 currencies
OpenSal Naidu answered 9 months agoSal Naidu asked 9 months ago • 
125 views1 answers0 votes
Installing Multilingualizer – Codes to put on the Backend
OpenPeter Adesokan asked 10 months ago asked 10 months ago • 
122 views0 answers0 votes
Switch language in email placeholder
OpenDave Hilditch commented 10 months agotheresa asked 10 months ago • 
184 views4 answers0 votes
Do you have a money back guarantee?
OpenMichel Nauwelaers asked 11 months ago asked 11 months ago • 
113 views0 answers0 votes
Multicurrencyalizer — Drop-down menu to list currencies
OpenMarla Noriega asked 11 months agoMarla Noriega asked 11 months ago • 
132 views0 answers0 votes
How to install Multilingualizer in WordPress and enable the language selector?
OpenGlenn Ang asked 11 months agoGlenn Ang asked 11 months ago • 
168 views0 answers0 votes
UMSO: Supported platform?
OpenPatricia Messinger-Brunot asked 12 months ago asked 12 months ago • 
148 views0 answers0 votes
Colour # not changing and AED no symbol
OpenAnna mckeown asked 12 months agoAnna mckeown asked 12 months ago • 
139 views0 answers0 votes
How do I deactivate and cancel my account?
OpenSarah Devika Sumnauth asked 12 months agoSarah Devika Sumnauth asked 12 months ago • 
139 views0 answers0 votes
Squarespace: Checkbox on Contact form not working
OpenHannah Dossary asked 1 year ago asked 1 year ago • 
213 views0 answers0 votes
Trouble with language-specific Homepages on Squarespace
OpenWilliam asked 1 year ago asked 1 year ago • 
178 views0 answers0 votes
Multicurrencylizer Not Working|No support
AnsweredMS commented 1 year agoAnel Mata asked 1 year ago • 
274 views1 answers0 votes
Language Code
OpenMS answered 1 year ago asked 1 year ago • 
182 views2 answers0 votes
Can I use the same logic on product detail pages on Squarespace as part of my ecommerce
AnsweredDave Hilditch answered 1 year ago asked 1 year ago • 
166 views1 answers0 votes
Using during Squarespace site build, prior to going live?
AnsweredDave Hilditch answered 1 year ago asked 1 year ago • 
159 views1 answers0 votes

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