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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Plugin not working in shopify
Resolved answered 7 years agoDaniel asked 8 years ago • 
1446 views3 answers0 votes
Hard-coded Text Library
ResolvedDave Hilditch answered 8 years agoBenjamin asked 8 years ago • 
1172 views1 answers0 votes
Language Selector place
ResolvedDave Hilditch answered 8 years agoAnne asked 8 years ago • 
1200 views1 answers0 votes
How to change banner image with language change?
AnsweredDave Hilditch answered 8 years agoDaniel asked 8 years ago • 
1484 views2 answers0 votes
Both languages show up
ResolvedDave Hilditch answered 8 years agoEsther asked 8 years ago • 
1202 views1 answers0 votes
Not working in Squarespace
AnsweredDave Hilditch answered 8 years ago asked 8 years ago • 
1342 views1 answers0 votes
Lightbox Form
ResolvedDave Hilditch answered 8 years agoDavina asked 8 years ago • 
1017 views1 answers0 votes
How do I change my domain?
AnsweredDave Hilditch answered 8 years agoBrian asked 8 years ago • 
1181 views1 answers3 votes
Squarespace Product titles and tags
AnsweredDave Hilditch answered 8 years agoHeidi asked 8 years ago • 
1305 views1 answers0 votes
Translation not working on nested pages.
ResolvedDave Hilditch answered 8 years agoJUSTIN asked 8 years ago • 
1070 views1 answers0 votes
Problem with loading multilingulizer script via https
AnsweredDave Hilditch answered 8 years agoStefan asked 8 years ago • 
1339 views1 answers0 votes
Bulleted Lists
AnsweredDave Hilditch answered 8 years agoLeah asked 8 years ago • 
1431 views1 answers0 votes
How do I apply the code so that only some of my pages see the language selector?
AnsweredDave Hilditch answered 8 years agoSam asked 8 years ago • 
1100 views1 answers0 votes
Translation in footer only working correctly on some pages??
AnsweredDave Hilditch answered 8 years agoThomas asked 8 years ago • 
990 views1 answers1 votes
Unwanted space in translations
AnsweredDave Hilditch answered 8 years agoMathias asked 8 years ago • 
1099 views1 answers0 votes
How to change password in my multilingualizer account?
AnsweredDave Hilditch answered 8 years agoDuncan asked 8 years ago • 
1015 views1 answers0 votes
Trouble with some hard-coded words
ResolvedThomas asked 8 years agoThomas asked 8 years ago • 
957 views0 answers0 votes
Somehow it is not working
ClosedWael answered 8 years agoWael asked 8 years ago • 
1609 views3 answers2 votes
Multiple Flags for the same language
AnsweredDave Hilditch answered 8 years agoLeah asked 8 years ago • 
1062 views1 answers0 votes

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