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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersCategory: Questions
Squarespace product descriptions not translating
OpenLeon asked 6 years ago asked 6 years ago • 
802 views0 answers0 votes
How to make current selected language bold
Opensandra answered 6 years ago asked 6 years ago • 
959 views1 answers0 votes
Wix website Page name SEO in two languages
OpenFreddy Jones answered 6 years ago asked 6 years ago • 
1109 views1 answers0 votes
Multilingualizer menu collapsing to stacked (burger) menu on desktop
Opendreamdanceyoga asked 6 years agodreamdanceyoga asked 6 years ago • 
1022 views0 answers0 votes
Wix mobile menu doesn't work
Openolli.huttunen asked 6 years agoolli.huttunen asked 6 years ago • 
3783 views0 answers1 votes
Creating Websites for Different Cultures
OpenRian asked 6 years ago asked 6 years ago • 
781 views0 answers0 votes
Not working on mobile
OpenFreddy Jones answered 6 years agoDelphine asked 7 years ago • 
1048 views1 answers1 votes
White Screen Before Page Load
Openjohnite answered 7 years agoSisvan asked 7 years ago • 
2595 views5 answers0 votes
URL slug : different url slug per language
Openjohnite answered 7 years agoPhilippe asked 8 years ago • 
1639 views2 answers1 votes
Primary Domain change
Openjohnite answered 7 years agoDaniel asked 7 years ago • 
993 views1 answers0 votes
Visible dots on loading
Openjohnite answered 7 years agoSean asked 7 years ago • 
997 views2 answers0 votes
Squarespace – Hayden Template: Minor formatting error in the footer (third + last language)
OpenRamón answered 8 years agoRamón asked 8 years ago • 
1239 views1 answers0 votes
Problems with font awesome icon and loading screen
Open answered 8 years agoJames asked 8 years ago • 
1421 views2 answers0 votes

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