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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Error on form submission.
Resolvedjohnite answered 5 years agoMarco asked 5 years ago • 
1074 views2 answers0 votes
Gap added between 1st and 2nd language
Resolvedjohnite answered 5 years agoVera asked 5 years ago • 
774 views1 answers0 votes
problems with text and image on home
Resolvedjohnite answered 5 years agomuriel asked 5 years ago • 
778 views1 answers0 votes
Menu on mobile devices disappears (Squarespace Bedford theme)
Resolvedjohnite answered 5 years agoCsaba asked 5 years ago • 
1027 views1 answers0 votes
Problems with Squarespace
Resolvedjohnite answered 5 years ago asked 5 years ago • 
822 views2 answers0 votes
Can I translate code?
Resolvedjohnite answered 5 years agoTiarni asked 5 years ago • 
665 views1 answers0 votes
Problem with injection code
Resolvedjohnite answered 5 years ago asked 5 years ago • 
747 views1 answers0 votes
Adding translaton to Squarespace Eamon Cover page
ResolvedSascha answered 5 years agoSascha asked 5 years ago • 
1151 views4 answers0 votes
Configuration tool and full installation instructions
ResolvedDave Hilditch answered 5 years ago asked 5 years ago • 
795 views1 answers0 votes
Slow loading of website
Resolved answered 5 years agoYasmin asked 6 years ago
859 views1 answers0 votes
Problems with translations / theme images
Resolved answered 5 years agoAkna asked 5 years ago • 
1275 views5 answers0 votes
How do I translate template/squarespace-generated words in Squarespace / Squarespace Shop?
Resolved answered 5 years agoJohannes asked 5 years ago
2419 views1 answers0 votes
Is there an option to identify if the language is traditional Chinese or simplified Chinese?
Resolved answered 5 years agoTiarni asked 5 years ago • 
723 views1 answers0 votes
Squarespace thumbnail image
Resolved answered 5 years agoinfo7 asked 6 years ago
1421 views5 answers0 votes
Problems with 3rd language – Cyrillic
Resolved answered 5 years agoAnnika asked 5 years ago • 
869 views1 answers0 votes
Slideshow not working on Mercer template (Squarespace)
Resolved answered 5 years agoMarco asked 5 years ago • 
1040 views2 answers0 votes
my website is build by Magento, Is there tutor available to guide set up?
Resolved answered 5 years agoGuojian asked 5 years ago • 
691 views1 answers0 votes
Sub menu not display when translate
Resolved answered 6 years agoDaniel asked 6 years ago
844 views2 answers0 votes
Navigation collapses to mobile navigation icon
Resolved answered 6 years agoAndrew asked 6 years ago • 
808 views1 answers1 votes

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