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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

hard-coded text for shopify
Resolvedalain asked 5 years agoalain asked 5 years ago
457 views0 answers0 votes
Loading problem in Squarespace, burger showing and not responding
ClosedPierre-Alexandre asked 6 years agoPierre-Alexandre asked 6 years ago • 
719 views0 answers0 votes
Not translating product titles on collection pages – shopify
ClosedElizabeth asked 6 years agoElizabeth asked 6 years ago • 
1439 views0 answers0 votes
Cover page fail on squarespace "five" template
ResolvedCsaba asked 6 years agoCsaba asked 6 years ago • 
861 views0 answers0 votes
Spacing problem with hyperlinks
ResolvedVincent asked 6 years agoVincent asked 6 years ago • 
748 views0 answers0 votes
So, how do we get anchor links to work with the multilingualizer?
ClosedDaniel asked 6 years agoDaniel asked 6 years ago
769 views0 answers0 votes
Trouble with some hard-coded words
ResolvedThomas asked 6 years agoThomas asked 6 years ago • 
770 views0 answers0 votes
Extension code
Resolvedinfo7 asked 6 years agoinfo7 asked 6 years ago
754 views0 answers0 votes
Just need help installing
Resolvedlisbet asked 6 years agolisbet asked 6 years ago
493 views0 answers0 votes
Brine template hard-coded translations
ClosedMark asked 6 years agoMark asked 6 years ago • 
776 views0 answers0 votes
icons in the squarespace menu
Resolvedinfo7 asked 6 years agoinfo7 asked 6 years ago
717 views0 answers0 votes
European Cookie
ClosedUlrich asked 6 years agoUlrich asked 6 years ago
692 views0 answers0 votes
domain synonyms
ClosedFlorent asked 6 years agoFlorent asked 6 years ago • 
1132 views0 answers1 votes
ClosedOrian asked 6 years agoOrian asked 6 years ago • 
893 views0 answers0 votes
Several significant issues with multilingualizer working on my site!
ClosedTheodore Kogan asked 6 years agoTheodore Kogan asked 6 years ago • 
874 views0 answers0 votes
problem checkout button squarespace website
ClosedPauline asked 6 years agoPauline asked 6 years ago • 
1100 views0 answers0 votes
Dave, are you still with Multilingualizer?
ClosedKen asked 6 years agoKen asked 6 years ago • 
895 views0 answers0 votes
Multilingualiser does not show language tags on homepage
ClosedLukas asked 6 years agoLukas asked 6 years ago
1201 views0 answers0 votes

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