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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Filter:AllOpenResolvedClosedUnanswered
Multilingualizer code causing Squarespace landing page scroll problems on mobile device
ResolvedJUSTIN asked 8 years agoJUSTIN asked 8 years ago • 
1130 views0 answers0 votes
Menu disappeared
ClosedJohanna asked 8 years agoJohanna asked 8 years ago • 
1238 views0 answers0 votes
Translating Dates issue
ResolvedMarco asked 8 years agoMarco asked 8 years ago • 
1016 views0 answers0 votes
loading screen
ResolvedMarianna asked 8 years agoMarianna asked 8 years ago
799 views0 answers0 votes
selective videos
ResolvedJohnny asked 8 years agoJohnny asked 8 years ago
935 views0 answers0 votes
Squarespace Hayden Template – Index Pages Not Working – Only The 1st One Displays
ResolvedAllie asked 8 years agoAllie asked 8 years ago • 
1945 views0 answers0 votes
Not working at all in squarespace
ResolvedJessica asked 8 years agoJessica asked 8 years ago
776 views0 answers0 votes
Text in Markdown box in squarespace not translating
ResolvedTiarni asked 8 years agoTiarni asked 8 years ago • 
1170 views0 answers0 votes
hard-coded text for shopify
Resolvedalain asked 8 years agoalain asked 8 years ago
725 views0 answers0 votes
Loading problem in Squarespace, burger showing and not responding
ClosedPierre-Alexandre asked 9 years agoPierre-Alexandre asked 9 years ago • 
1104 views0 answers0 votes
Not translating product titles on collection pages – shopify
ClosedElizabeth asked 9 years agoElizabeth asked 9 years ago • 
2072 views0 answers0 votes
Cover page fail on squarespace "five" template
ResolvedCsaba asked 9 years agoCsaba asked 9 years ago • 
1258 views0 answers0 votes
Spacing problem with hyperlinks
ResolvedVincent asked 9 years agoVincent asked 9 years ago • 
1084 views0 answers0 votes
So, how do we get anchor links to work with the multilingualizer?
ClosedDaniel asked 9 years agoDaniel asked 9 years ago
1229 views0 answers0 votes
Trouble with some hard-coded words
ResolvedThomas asked 9 years agoThomas asked 9 years ago • 
1231 views0 answers0 votes
Extension code
Resolvedinfo7 asked 9 years agoinfo7 asked 9 years ago
1081 views0 answers0 votes
Just need help installing
Resolvedlisbet asked 9 years agolisbet asked 9 years ago
804 views0 answers0 votes
Brine template hard-coded translations
ClosedMark asked 9 years agoMark asked 9 years ago • 
1231 views0 answers0 votes
icons in the squarespace menu
Resolvedinfo7 asked 9 years agoinfo7 asked 9 years ago
1080 views0 answers0 votes
European Cookie
ClosedUlrich asked 9 years agoUlrich asked 9 years ago
984 views0 answers0 votes

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