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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersCategory: Questions
problem checkout button squarespace website
ClosedPauline asked 7 years agoPauline asked 7 years ago • 
1186 views0 answers0 votes
Squarespace Image Blocks – I tried following instructions but not getting results.
AnsweredDave Hilditch answered 7 years agoSteve asked 7 years ago • 
1134 views2 answers0 votes
Dave, are you still with Multilingualizer?
ClosedKen asked 7 years agoKen asked 7 years ago • 
954 views0 answers0 votes
Every new page I go to in my site during my first attempt is blank
ResolvedKen asked 7 years agoKen asked 7 years ago • 
961 views0 answers0 votes
new Multilingualizer is not working correctly
ResolvedLukas answered 7 years agoDuri asked 7 years ago • 
1611 views1 answers0 votes
Installing the language selector in shopify.
AnsweredDave Hilditch answered 7 years ago asked 7 years ago • 
2384 views1 answers0 votes
AnsweredDave Hilditch answered 7 years ago asked 7 years ago • 
1063 views1 answers0 votes
Squarespace extension not working
AnsweredDave Hilditch answered 7 years ago asked 7 years ago • 
1016 views1 answers0 votes
Blog entries
Answered answered 7 years ago asked 7 years ago • 
1090 views1 answers0 votes

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