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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersCategory: Questions
Problems with Payment
AnsweredDave Hilditch answered 8 years ago asked 8 years ago • 
1096 views1 answers0 votes
Roll down menus appearing twice
AnsweredDave Hilditch answered 8 years agoLiliana asked 8 years ago • 
1120 views1 answers0 votes
Brine template hard-coded translations
ClosedMark asked 8 years agoMark asked 8 years ago • 
981 views0 answers0 votes
European Cookie Notice
AnsweredDave Hilditch answered 8 years agoUlrich asked 8 years ago • 
1271 views1 answers0 votes
spacing problems
AnsweredDave Hilditch answered 8 years agoJoachim asked 8 years ago • 
1312 views1 answers0 votes
domain synonyms
ClosedFlorent asked 8 years agoFlorent asked 8 years ago • 
1336 views0 answers1 votes
ClosedOrian asked 8 years agoOrian asked 8 years ago • 
1097 views0 answers0 votes
Several significant issues with multilingualizer working on my site!
ClosedTheodore Kogan asked 8 years agoTheodore Kogan asked 8 years ago • 
1074 views0 answers0 votes
SQUARESPACE – problem adding a new language (on a site with already 3 languages)
AnsweredDave Hilditch answered 8 years agoFabien asked 8 years ago • 
1161 views1 answers0 votes
problem checkout button squarespace website
ClosedPauline asked 8 years agoPauline asked 8 years ago • 
1403 views0 answers0 votes
Squarespace Image Blocks – I tried following instructions but not getting results.
AnsweredDave Hilditch answered 8 years agoSteve asked 8 years ago • 
1280 views2 answers0 votes
Dave, are you still with Multilingualizer?
ClosedKen asked 8 years agoKen asked 8 years ago • 
1088 views0 answers0 votes
Every new page I go to in my site during my first attempt is blank
ResolvedKen asked 8 years agoKen asked 8 years ago • 
1101 views0 answers0 votes
new Multilingualizer is not working correctly
ResolvedLukas answered 8 years agoDuri asked 8 years ago • 
2120 views1 answers0 votes
Installing the language selector in shopify.
AnsweredDave Hilditch answered 8 years ago asked 8 years ago • 
2679 views1 answers0 votes
AnsweredDave Hilditch answered 8 years ago asked 8 years ago • 
1214 views1 answers0 votes
Squarespace extension not working
AnsweredDave Hilditch answered 8 years ago asked 8 years ago • 
1173 views1 answers0 votes
Blog entries
Answered answered 8 years ago asked 8 years ago • 
1221 views1 answers0 votes

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