Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Somehow it is not working
ClosedWael answered 5 years agoWael asked 5 years ago • 
1054 views3 answers2 votes
Multiple Flags for the same language
AnsweredDave Hilditch answered 5 years agoLeah asked 5 years ago • 
747 views1 answers0 votes
Problems with Payment
AnsweredDave Hilditch answered 5 years ago asked 5 years ago • 
792 views1 answers0 votes
Extension code
Resolvedinfo7 asked 5 years agoinfo7 asked 5 years ago
643 views0 answers0 votes
Just need help installing
Resolvedlisbet asked 5 years agolisbet asked 5 years ago
420 views0 answers0 votes
Roll down menus appearing twice
AnsweredDave Hilditch answered 5 years agoLiliana asked 5 years ago • 
731 views1 answers0 votes
Brine template hard-coded translations
ClosedMark asked 5 years agoMark asked 5 years ago • 
638 views0 answers0 votes
icons in the squarespace menu
Resolvedinfo7 asked 5 years agoinfo7 asked 5 years ago
612 views0 answers0 votes
European Cookie
ClosedUlrich asked 5 years agoUlrich asked 5 years ago
598 views0 answers0 votes
European Cookie Notice
AnsweredDave Hilditch answered 5 years agoUlrich asked 5 years ago • 
901 views1 answers0 votes
spacing problems
AnsweredDave Hilditch answered 5 years agoJoachim asked 5 years ago • 
918 views1 answers0 votes
domain synonyms
ClosedFlorent asked 5 years agoFlorent asked 5 years ago • 
957 views0 answers1 votes
ClosedOrian asked 5 years agoOrian asked 5 years ago • 
739 views0 answers0 votes
Several significant issues with multilingualizer working on my site!
ClosedTheodore Kogan asked 5 years agoTheodore Kogan asked 5 years ago • 
734 views0 answers0 votes
SQUARESPACE – problem adding a new language (on a site with already 3 languages)
AnsweredDave Hilditch answered 5 years agoFabien asked 5 years ago • 
738 views1 answers0 votes
problem checkout button squarespace website
ClosedPauline asked 5 years agoPauline asked 5 years ago • 
916 views0 answers0 votes
Squarespace Image Blocks – I tried following instructions but not getting results.
AnsweredDave Hilditch answered 5 years agoSteve asked 5 years ago • 
924 views2 answers0 votes
Dave, are you still with Multilingualizer?
ClosedKen asked 5 years agoKen asked 5 years ago • 
736 views0 answers0 votes
Multilingualiser does not show language tags on homepage
ClosedLukas asked 5 years agoLukas asked 5 years ago
1062 views0 answers0 votes

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