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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Filter:AllOpenResolvedClosedUnanswered
English and Dutch ads – how to direct to specific language
AnsweredDave Hilditch answered 9 months agoFrederiek Pascal asked 9 months ago • 
133 views1 answers0 votes
Squarespace 1 button to switch between 2 languages?
OpenGretar Gunnlaugsson asked 10 months agoGretar Gunnlaugsson asked 10 months ago • 
152 views0 answers0 votes
The script is interfering the work of the "add to cart" popup in Shopify Debut theme
OpenMariel asked 10 months ago asked 10 months ago • 
459 views0 answers0 votes
Can we show different embedded iframes based on the language?
OpenDaniel H asked 10 months ago asked 10 months ago • 
129 views0 answers0 votes
What am I entitled to
OpenKiran HARIA asked 10 months agoKiran HARIA asked 10 months ago • 
150 views0 answers0 votes
Translate Menu in Squarespace
OpenThomas Kevill-Davies asked 10 months agoThomas Kevill-Davies asked 10 months ago • 
159 views0 answers0 votes
Cancellation
OpenMiss Woollard commented 10 months agoMiss Woollard asked 10 months ago • 
136 views0 answers0 votes
Multilingualizer in Squarespace email marketing
Openmail11 asked 11 months agomail11 asked 11 months ago • 
145 views0 answers0 votes
Uncaught ReferenceError: previousCurrency is not defined
OpenAdam Gardefjord asked 11 months ago asked 11 months ago • 
122 views0 answers0 votes
add language-specific menus in zoho when only URL is allowed
OpenOlivier DARROS asked 12 months agoOlivier DARROS asked 12 months ago • 
166 views0 answers0 votes
Refund
OpenNaomie Marleau asked 1 year agoNaomie Marleau asked 1 year ago • 
190 views0 answers0 votes
Language selector not working for flags
OpenNiall OGorman asked 1 year agoNiall OGorman asked 1 year ago • 
129 views0 answers0 votes
The online income is your key to success. Link – https://bit.ly/2UmKxgc
OpenHenryPhymn asked 1 year ago asked 1 year ago • 
179 views0 answers0 votes
Multilingualizer stopped working + can't login to my account anymore
OpenDave Hilditch commented 1 year ago asked 1 year ago • 
183 views0 answers0 votes
Multicurrencyalizer not changing on sale options – Squarespace
AnsweredDave Hilditch commented 1 year agoJheanelle Allen asked 1 year ago • 
216 views1 answers0 votes
Dots appearing in one language
Opensuffian.ahmed answered 1 year agoYolanda asked 1 year ago • 
243 views2 answers0 votes

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