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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Filter:AllOpenResolvedClosedUnanswered
multicurrencyalizer for Squarespace dropdowns after every product.
AnsweredDave Hilditch answered 8 months agoArslan Ag asked 9 months ago • 
181 views1 answers0 votes
cancel subscription
AnsweredDave Hilditch answered 8 months agoCeleste Choy asked 9 months ago • 
166 views1 answers0 votes
Apply discount code
AnsweredDave Hilditch answered 8 months agoC O V E R . G R R R L asked 9 months ago • 
210 views1 answers0 votes
Language selector code not working in Shopify
AnsweredDave Hilditch answered 8 months agoYasmin asked 8 months ago • 
140 views1 answers0 votes
Squarespace problems
AnsweredDave Hilditch answered 9 months ago asked 2 years ago • 
354 views1 answers0 votes
Multilingualizer help
AnsweredDave Hilditch answered 9 months ago asked 2 years ago • 
310 views1 answers0 votes
Squarespace site already has custom js: will multilingualizer work?
AnsweredDave Hilditch answered 9 months ago asked 2 years ago • 
347 views1 answers0 votes
Question
AnsweredDave Hilditch answered 9 months ago asked 2 years ago • 
338 views1 answers0 votes
adding-an-extra-language
AnsweredDave Hilditch answered 9 months ago asked 2 years ago • 
305 views1 answers0 votes
Issue with multicurrencyalizer
AnsweredDave Hilditch answered 9 months ago asked 2 years ago • 
304 views1 answers0 votes
Is multilingualizer supposed to work with squarespace blog using AMP?
AnsweredDave Hilditch answered 9 months ago asked 2 years ago • 
325 views1 answers0 votes
How can I see a preview of the site if it is not yet published?
AnsweredDave Hilditch answered 9 months agokatalizo asked 2 years ago • 
298 views1 answers0 votes
Multilingualizer for Zoho
AnsweredDave Hilditch answered 9 months ago asked 9 months ago • 
149 views1 answers0 votes
Is Thai Language an option and do you have an example of a translation?
AnsweredDave Hilditch answered 10 months ago asked 10 months ago • 
139 views1 answers0 votes
Add on for Support on another platform
AnsweredDave Hilditch answered 10 months ago asked 10 months ago • 
144 views1 answers0 votes
text on images
AnsweredDave Hilditch answered 11 months ago asked 1 year ago • 
195 views1 answers0 votes
Squarespace 7.1
AnsweredDave Hilditch answered 11 months agoFlorent asked 1 year ago • 
564 views1 answers0 votes
Multilingualizer not working with Squarespace blog posts
OpenPierre-Mathieu Chayer commented 1 year ago asked 2 years ago • 
594 views0 answers0 votes
Extra space appears above 2nd language when hyperlink is present
Opentheresa commented 1 year agoVincent asked 4 years ago • 
601 views1 answers0 votes

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