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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Menu collapsing to mobile menu in Squarespace
Resolved answered 5 years agoSimon asked 6 years ago • 
2910 views2 answers1 votes
SHOPIFY hard code text step by step
ResolvedDave Hilditch answered 5 years agoNatasa asked 5 years ago
2168 views1 answers0 votes
Extra space before and after <br>
ResolvedDave Hilditch answered 5 years agoDaniel asked 5 years ago • 
1114 views1 answers0 votes
Translator service
ResolvedDave Hilditch answered 5 years agoLeah asked 5 years ago • 
810 views2 answers0 votes
blank space question
ResolvedDave Hilditch answered 5 years agoNatasa asked 5 years ago
647 views1 answers0 votes
Can't translate some hard-coded words
ResolvedNatasa answered 5 years agoBenoit asked 6 years ago • 
1428 views3 answers0 votes
loading screen
ResolvedMarianna asked 5 years agoMarianna asked 5 years ago
515 views0 answers0 votes
Slow scrolling
Resolvedjohnite answered 5 years agoinfo7 asked 5 years ago
688 views1 answers0 votes
Resolvedjohnite answered 5 years agocosimo asked 5 years ago • 
969 views1 answers0 votes
Resolvedjohnite answered 5 years agoJazz asked 5 years ago • 
865 views1 answers0 votes
Webflow Input Placeholder
ResolvedSam Addison answered 5 years agoAndrew asked 5 years ago • 
1265 views2 answers0 votes
Blank space in english version
Resolvedjohnite answered 5 years agoCarla asked 5 years ago • 
866 views1 answers0 votes
resizing floating language selector font and container…
Resolvedjohnite answered 5 years agoShea asked 5 years ago • 
1111 views1 answers0 votes
Japanese Quotation Marks
Resolvedjohnite answered 5 years agoPeatra asked 5 years ago • 
1375 views2 answers0 votes
selective videos
ResolvedJohnny asked 5 years agoJohnny asked 5 years ago
628 views0 answers0 votes
Multilingualizer and webflow
Resolvedjohnite answered 5 years agoOthon asked 5 years ago • 
1129 views2 answers0 votes
Floating language selector doesn't appear on my landing page
ResolvedDave Hilditch answered 5 years agoJim asked 5 years ago
669 views1 answers0 votes
Display active language
Resolvedjohnite answered 5 years agoAndrew asked 5 years ago • 
664 views1 answers0 votes
My multilingualizer works perfectly well on Chrome and Safari , but it does not on Explorer.
Resolvedjohnite answered 5 years agoJules asked 6 years ago • 
865 views2 answers0 votes

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