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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

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Not working in Squarespace
AnsweredDave Hilditch answered 4 years ago asked 4 years ago • 
927 views1 answers0 votes
SquareSpace – code block – input placeholder
AnsweredDave Hilditch answered 4 years agoCarl asked 4 years ago
735 views2 answers0 votes
Translation for date
AnsweredDave Hilditch answered 4 years agoinfo7 asked 4 years ago
769 views1 answers0 votes
How to place full stop at the end of sentence?
AnsweredDave Hilditch answered 4 years agoDaniel asked 4 years ago
720 views1 answers0 votes
Lightbox Form
ResolvedDave Hilditch answered 4 years agoDavina asked 4 years ago • 
683 views1 answers0 votes
How do I change my domain?
AnsweredDave Hilditch answered 4 years agoBrian asked 4 years ago • 
753 views1 answers3 votes
Squarespace Product titles and tags
AnsweredDave Hilditch answered 4 years agoHeidi asked 4 years ago • 
840 views1 answers0 votes
Squarespace – display issue on one page
AnsweredDave Hilditch answered 4 years agoFabien asked 4 years ago
545 views1 answers0 votes
Translation not working on nested pages.
ResolvedDave Hilditch answered 4 years agoJUSTIN asked 4 years ago • 
632 views1 answers0 votes
Problem with loading multilingulizer script via https
AnsweredDave Hilditch answered 4 years agoStefan asked 4 years ago • 
951 views1 answers0 votes
Bulleted Lists
AnsweredDave Hilditch answered 4 years agoLeah asked 4 years ago • 
971 views1 answers0 votes
How do I apply the code so that only some of my pages see the language selector?
AnsweredDave Hilditch answered 4 years agoSam asked 4 years ago • 
688 views1 answers0 votes
Translation in footer only working correctly on some pages??
AnsweredDave Hilditch answered 4 years agoThomas asked 4 years ago • 
611 views1 answers1 votes
Unwanted space in translations
AnsweredDave Hilditch answered 4 years agoMathias asked 4 years ago • 
705 views1 answers0 votes
How to change password in my multilingualizer account?
AnsweredDave Hilditch answered 4 years agoDuncan asked 4 years ago • 
605 views1 answers0 votes
Trouble with some hard-coded words
ResolvedThomas asked 4 years agoThomas asked 4 years ago • 
578 views0 answers0 votes
Somehow it is not working
ClosedWael answered 4 years agoWael asked 4 years ago • 
957 views3 answers2 votes
Multiple Flags for the same language
AnsweredDave Hilditch answered 4 years agoLeah asked 4 years ago • 
689 views1 answers0 votes
Problems with Payment
AnsweredDave Hilditch answered 4 years ago asked 4 years ago • 
744 views1 answers0 votes
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