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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Issue with Russian Language (Cyrillic)
ClosedLance asked 6 years agoLance asked 6 years ago • 
1143 views0 answers0 votes
Not working with product selection
Closedandrew2 asked 5 years agoandrew2 asked 5 years ago • 
744 views0 answers0 votes
Resolvedinfo7 asked 5 years agoinfo7 asked 5 years ago
551 views0 answers0 votes
Double click necessary in order to switch languages
ResolvedOlga Tchernolikhova asked 5 years agoOlga Tchernolikhova asked 5 years ago
579 views0 answers0 votes
Little bug on my new shopify template
ResolvedMarc asked 5 years agoMarc asked 5 years ago • 
679 views0 answers0 votes
Social Buttons not showing
ClosedBernard asked 5 years agoBernard asked 5 years ago • 
702 views0 answers0 votes
Full screen image are not appear after applying the multiligualizer.
ClosedHYEJIN asked 5 years agoHYEJIN asked 5 years ago • 
708 views0 answers0 votes
The dots system don't work on one place on this page
ResolvedEsra Geelmuyden asked 5 years agoEsra Geelmuyden asked 5 years ago
532 views0 answers0 votes
Unwanted space on top of text unresolved
ResolvedEsra Geelmuyden asked 5 years agoEsra Geelmuyden asked 5 years ago
525 views0 answers0 votes
Code injection buttons no longer display – Squarespace
ResolvedBenjamin asked 5 years agoBenjamin asked 5 years ago
769 views0 answers0 votes
Multilingualizer code causing Squarespace landing page scroll problems on mobile device
ResolvedJUSTIN asked 5 years agoJUSTIN asked 5 years ago • 
755 views0 answers0 votes
Menu disappeared
ClosedJohanna asked 5 years agoJohanna asked 5 years ago • 
798 views0 answers0 votes
Translating Dates issue
ResolvedMarco asked 5 years agoMarco asked 5 years ago • 
654 views0 answers0 votes
loading screen
ResolvedMarianna asked 5 years agoMarianna asked 5 years ago
511 views0 answers0 votes
selective videos
ResolvedJohnny asked 5 years agoJohnny asked 5 years ago
615 views0 answers0 votes
Squarespace Hayden Template – Index Pages Not Working – Only The 1st One Displays
ResolvedAllie asked 5 years agoAllie asked 5 years ago • 
1485 views0 answers0 votes
Not working at all in squarespace
ResolvedJessica asked 5 years agoJessica asked 5 years ago
499 views0 answers0 votes
Text in Markdown box in squarespace not translating
ResolvedTiarni asked 5 years agoTiarni asked 5 years ago • 
747 views0 answers0 votes

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