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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Problem with hiding nested br, strong,… elements inside p or h1-h6 tags
ResolvedFreddy Jones answered 4 years agoStefan asked 6 years ago • 
1231 views2 answers0 votes
Quote in Squarespace
ResolvedFreddy Jones answered 4 years agoHadrien asked 6 years ago • 
1102 views1 answers0 votes
Multilingualizer works on mobile but not desktop browsers
ResolvedFreddy Jones answered 4 years agoinfo52 asked 5 years ago • 
719 views1 answers0 votes
Does not work on squarespace
ResolvedFreddy Jones answered 4 years agowebsite asked 5 years ago • 
885 views1 answers0 votes
Problem with webflow
ResolvedFreddy Jones answered 4 years agodani asked 4 years ago • 
1129 views1 answers0 votes
Markdown Lists & Bullet Points are not translating
ResolvedFreddy Jones answered 4 years agoservice asked 4 years ago • 
889 views1 answers0 votes
Multicurrencyalizer help
ResolvedFreddy Jones answered 4 years agoscott asked 4 years ago • 
883 views1 answers0 votes
Language specific images – images disappears?
ResolvedFreddy Jones answered 4 years agomads2 asked 4 years ago • 
860 views1 answers0 votes
original language does not appear first
ResolvedFreddy Jones answered 4 years agoa.annatoly.a asked 4 years ago • 
636 views1 answers0 votes
Language-specific Menus
ResolvedFreddy Jones answered 4 years agoinfo7 asked 5 years ago • 
993 views2 answers0 votes
Resolvedinfo7 asked 5 years agoinfo7 asked 5 years ago
551 views0 answers0 votes
Double click necessary in order to switch languages
ResolvedOlga Tchernolikhova asked 5 years agoOlga Tchernolikhova asked 5 years ago
579 views0 answers0 votes
Little bug on my new shopify template
ResolvedMarc asked 5 years agoMarc asked 5 years ago • 
679 views0 answers0 votes
The dots system don't work on one place on this page
ResolvedEsra Geelmuyden asked 5 years agoEsra Geelmuyden asked 5 years ago
532 views0 answers0 votes
Unwanted space on top of text unresolved
ResolvedEsra Geelmuyden asked 5 years agoEsra Geelmuyden asked 5 years ago
525 views0 answers0 votes
Code injection buttons no longer display – Squarespace
ResolvedBenjamin asked 5 years agoBenjamin asked 5 years ago
769 views0 answers0 votes
Multilingualizer code causing Squarespace landing page scroll problems on mobile device
ResolvedJUSTIN asked 5 years agoJUSTIN asked 5 years ago • 
755 views0 answers0 votes
Translating Dates issue
ResolvedMarco asked 5 years agoMarco asked 5 years ago • 
654 views0 answers0 votes

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