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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Can I choose not to show the translated text until I have translated the whole website?
Resolvedjohnite answered 5 years agoTiarni asked 5 years ago • 
812 views1 answers0 votes
Price doesn't show.
Resolvedjohnite answered 5 years agobobby asked 5 years ago
669 views1 answers0 votes
how to get new version
Resolvedjohnite answered 5 years agoMichelle asked 5 years ago
518 views1 answers0 votes
Multilingualizer does not work anymore
Resolvedjohnite answered 5 years agoChristian asked 5 years ago • 
772 views2 answers0 votes
Squarespace Hayden Template – Index Pages Not Working – Only The 1st One Displays
ResolvedAllie asked 5 years agoAllie asked 5 years ago • 
1485 views0 answers0 votes
Squarespace Menu Content Block doesn't translate anymore
Resolvedjohnite answered 5 years agoMathias asked 5 years ago • 
885 views1 answers0 votes
Problem with injection code
Resolvedjohnite answered 5 years ago asked 5 years ago • 
754 views1 answers0 votes
Not working at all in squarespace
ResolvedJessica asked 5 years agoJessica asked 5 years ago
499 views0 answers0 votes
Double click
Resolvedjohnite answered 5 years agoalain asked 5 years ago • 
739 views2 answers0 votes
Trouble witht the layout
Resolvedjohnite answered 5 years agoRasmus asked 5 years ago • 
826 views2 answers0 votes
Text in Markdown box in squarespace not translating
ResolvedTiarni asked 5 years agoTiarni asked 5 years ago • 
747 views0 answers0 votes
hard-coded text for shopify
Resolvedalain asked 5 years agoalain asked 5 years ago
457 views0 answers0 votes
Using the installation service
Resolvedjohnite answered 5 years agoPhil asked 5 years ago • 
835 views2 answers0 votes
Links in Squarespace not displaying correctly
Resolvedjohnite answered 5 years agoLance asked 6 years ago • 
757 views1 answers0 votes
Problem with multiple languages in button states
Resolvedjohnite answered 5 years agoELEONORA asked 6 years ago • 
1131 views4 answers0 votes
White Space
Resolvedjohnite answered 5 years agoPatrick asked 5 years ago • 
1083 views3 answers0 votes
Hamburger menu showing instead of the standard menu
Resolvedjohnite answered 5 years agoJakub asked 5 years ago • 
891 views1 answers0 votes
plugin not working
Resolvedjohnite answered 5 years agoGuojian asked 5 years ago • 
988 views4 answers0 votes
Theme hard coded parts not translating anymore after upgrading my theme's most recent version
Resolvedjohnite answered 5 years agocharlotte asked 6 years ago • 
1139 views5 answers0 votes

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