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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersCategory: Questions
Missing text and weird spacing
ClosedFreddy Jones answered 6 years agoSean asked 6 years ago • 
1450 views1 answers0 votes
Multilingualizer icon
ClosedFreddy Jones answered 6 years agoAkna asked 6 years ago • 
1026 views1 answers0 votes
Adding bilingual text to button?
ClosedDave Hilditch answered 6 years agodiana asked 6 years ago • 
1323 views1 answers0 votes
Multilingualizer icon and link on my website
ClosedDave Hilditch answered 6 years agoSebastián asked 6 years ago • 
1282 views1 answers0 votes
Random bullet points/dots appear at top or bottom of my text
ClosedFreddy Jones answered 6 years agocharliecharlie5 asked 6 years ago • 
977 views1 answers0 votes
Single Squarespace Account with multiple domains
ClosedFreddy Jones answered 6 years agoes asked 6 years ago • 
971 views1 answers1 votes
URGENT: Translation stopped on our public website
ClosedDave Hilditch answered 6 years agoRamón asked 6 years ago • 
917 views2 answers0 votes
Issue with Russian Language (Cyrillic)
ClosedLance asked 8 years agoLance asked 8 years ago • 
1449 views0 answers0 votes
Not working with product selection
Closedandrew2 asked 7 years agoandrew2 asked 7 years ago • 
970 views0 answers0 votes
Social Buttons not showing
ClosedBernard asked 7 years agoBernard asked 7 years ago • 
914 views0 answers0 votes
Full screen image are not appear after applying the multiligualizer.
ClosedHYEJIN asked 7 years agoHYEJIN asked 7 years ago • 
915 views0 answers0 votes
Variant selector
ClosedAinoa answered 7 years agoAinoa asked 7 years ago • 
1276 views1 answers0 votes
Menu disappeared
ClosedJohanna asked 7 years agoJohanna asked 7 years ago • 
998 views0 answers0 votes
Problem with injection code
ClosedDave Hilditch answered 7 years agoDavid asked 7 years ago • 
1161 views1 answers0 votes
Hard Coded Squarespace Extensions Script
Closedjohnite answered 7 years agoPeatra asked 7 years ago • 
1167 views2 answers0 votes
Problem with injection code
Closedjohnite answered 7 years ago asked 7 years ago • 
951 views1 answers0 votes
Image captions (English and German)
Closedjohnite answered 7 years agoLuke asked 7 years ago • 
1173 views1 answers0 votes
doule images showing in shopify
Closedjohnite answered 7 years agoalain asked 7 years ago • 
1125 views1 answers0 votes
Home page – slideshow not showing pictures on English side shopify
Closedjohnite answered 7 years agoalain asked 7 years ago • 
4561 views1 answers0 votes
Solving issues
Closed answered 7 years agoAkna asked 8 years ago • 
1004 views1 answers0 votes

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