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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersCategory: Questions
Site is super slow since a few days
Resolved answered 8 years agoDelphine asked 8 years ago • 
1511 views5 answers0 votes
Page Lag
Resolved answered 8 years agoNancy asked 8 years ago • 
1407 views2 answers0 votes
Menus keep showing undefined
Resolved answered 8 years agoNuno asked 8 years ago • 
1539 views3 answers0 votes
Slow down during loading of webpage and sometime unable to load.
Resolved answered 8 years agoKen asked 8 years ago • 
1208 views1 answers0 votes
Body Text Doesn't Appear to Work
Resolved answered 8 years agoHusayn asked 8 years ago • 
1300 views3 answers4 votes
Lightbox Form
Resolved answered 8 years agoSantiago asked 8 years ago • 
1152 views2 answers0 votes
Unwanted space in translations
Resolved answered 8 years agoDelphine asked 8 years ago • 
1242 views2 answers0 votes
Plugin not working in shopify
Resolved answered 8 years agoDaniel asked 8 years ago • 
1497 views3 answers0 votes
Hard-coded Text Library
ResolvedDave Hilditch answered 8 years agoBenjamin asked 8 years ago • 
1217 views1 answers0 votes
Language Selector place
ResolvedDave Hilditch answered 8 years agoAnne asked 8 years ago • 
1245 views1 answers0 votes
Both languages show up
ResolvedDave Hilditch answered 8 years agoEsther asked 8 years ago • 
1246 views1 answers0 votes
Lightbox Form
ResolvedDave Hilditch answered 8 years agoDavina asked 8 years ago • 
1054 views1 answers0 votes
Translation not working on nested pages.
ResolvedDave Hilditch answered 8 years agoJUSTIN asked 8 years ago • 
1121 views1 answers0 votes
Trouble with some hard-coded words
ResolvedThomas asked 8 years agoThomas asked 8 years ago • 
1003 views0 answers0 votes
Every new page I go to in my site during my first attempt is blank
ResolvedKen asked 8 years agoKen asked 8 years ago • 
1138 views0 answers0 votes
new Multilingualizer is not working correctly
ResolvedLukas answered 8 years agoDuri asked 8 years ago • 
2203 views1 answers0 votes

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