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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Cover page fail on squarespace "five" template
ResolvedJohnny answered 8 years agoJohnny asked 8 years ago • 
1373 views1 answers0 votes
Doesn't translate in metafields2 plugin
Resolved answered 8 years agoDaniel asked 8 years ago • 
1142 views1 answers0 votes
Links in Squarespace not displaying correctly
Closed answered 8 years agoLance asked 8 years ago • 
976 views1 answers0 votes
Many text doesn't show in french.
Resolvedbobby answered 8 years agobobby asked 8 years ago • 
1520 views3 answers0 votes
Shopify setup
ResolvedDave Hilditch answered 8 years agoDimitrije asked 8 years ago • 
1237 views1 answers1 votes
Disable language auto-detection
Resolved answered 8 years agoEino asked 8 years ago • 
1161 views1 answers0 votes
Dave, are you still with Multilingualizer?
Closed answered 8 years agoKen asked 8 years ago • 
1118 views1 answers0 votes
Multilingualizer v3.5 extremely slow on mobile devices
Resolved answered 8 years agoFelix asked 8 years ago • 
1009 views1 answers0 votes
both languages always shown in default language,
Resolved answered 8 years agoBram asked 8 years ago • 
1298 views3 answers1 votes
Spacing problem with hyperlinks
ResolvedVincent asked 8 years agoVincent asked 8 years ago • 
918 views0 answers0 votes
Site is super slow since a few days
Resolved answered 8 years agoDelphine asked 8 years ago • 
1494 views5 answers0 votes
Page Lag
Resolved answered 8 years agoNancy asked 8 years ago • 
1394 views2 answers0 votes
Site is lagging when there is parrallax scrolling!!! FIX IT PLEASE!!!
Answered answered 8 years agoAlexis asked 8 years ago • 
1110 views2 answers0 votes
Can I change default language when visiting site without changing code / order of languages?
Answered answered 8 years agoSteve asked 8 years ago • 
1154 views1 answers0 votes
Menus keep showing undefined
Resolved answered 8 years agoNuno asked 8 years ago • 
1527 views3 answers0 votes
Slow down during loading of webpage and sometime unable to load.
Resolved answered 8 years agoKen asked 8 years ago • 
1197 views1 answers0 votes
Body Text Doesn't Appear to Work
Resolved answered 8 years agoHusayn asked 8 years ago • 
1284 views3 answers4 votes
Lightbox Form
Resolved answered 8 years agoSantiago asked 8 years ago • 
1138 views2 answers0 votes
Unwanted space in translations
Resolved answered 8 years agoDelphine asked 8 years ago • 
1230 views2 answers0 votes

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